FAQ

How can I Book in?

In section Book Now you can do it, getting in contact with us at +5255 63786902 or by whats app +52 1 55 3239411 or send us an e-mail to hola@citlitours.com

Can I change the time schedule?

Sure, we adapt to you.

Can I cancel my book in?

We will feel very sad, but yes you can, with 72 hours in advance and you get the 100% of what you have already paid.

Do you pick me up?

In the tours with vehicle, yes, but you have to be in Mexico City, we’ll pick you up and take you back to the same meeting point. In the tours by foot we can meet in a metro station close to the place you are staying.

What kind of assurance do you offer ?

During the tour in vehicle, is an Medical Protection Insurance for vehicle occupants which covers until $ 3,300 USD per person.

What does Citli mean?

Hare in Nahuatl, learn more.

Can I do a personalised tour?

Definitely, we are flexible to what ever you want to see.

Can we go to other parts in Mexico with you?

We can take you to wherever you want, just call us.

In which language can I book?

Spanish, English and French. Soon there will be more languages, tell us which ones would you like.

Can I choose my guide?

We are all here to serve you, we can arrange that someone in particular give you the tour, if that person is available

 

What NOT includes:

 

  • Tips, meals and access to places are not included.
  • Responsibility for assaults in the street or public places
  • Personal expenses such as telephone calls, food, souvenirs, drinks, tickets to public toilets
  • Cost of entrance fees to monuments, the cost of introducing cameras, video cameras, cell phones or any other device to monuments, museums, restaurants
  • Expenses arising from unforeseen circumstances such as flight delay / cancellations, rate increases, strikes or any other natural circumstances
  • Use of means of transport other than that offered in the service

 

The tour includes the elements mentioned in the table in the segment “includes”, any other elements mentioned above or illustrated (photos), in the itinerary, website, social networks, it is only suggestion. Any extra service can be paid directly.

 

 

Usually do you leave tips?

If our guides gave you an excellent tour se, give tips is recommended.  We want you to go back home satisfied.

 

We would be very pleased to meet you and take you in a tour around the beautiful Mexico City.

Citli Tours - Xochimilco

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Citli - Coyoacán

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